NORMS STUDIO EQUIPMENT

PRIVACY, EMAIL MARKE​TING AND ANTI-SPAM POLICY

Effective Date: Sept 12, 2026

Last Updated: Sept 12, 2026

Norms Studio GRP, Inc., doing business as Norms Studio Equipment (“Norms,” “we,” “us,” or “our”), respects the privacy of our customers, prospective customers, website visitors, dealers, vendors, and professional contacts.

This Privacy Policy explains how we collect, use, retain, and disclose personal information through our websites, online store, customer-service activities, sales outreach, repair services, professional networking, and other business operations.

This policy applies to websites and online services operated by Norms, including normsgrip.com and normsstudio.equipment, as well as information collected through telephone calls, email, order forms, repair inquiries, trade shows, professional directories, and other business communications.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with Norms, we may collect the following categories of information.

Contact and Identity Information

• Name, Company or organization, Job title or professional role
• Business or personal email address, Telephone number
• Billing address, Shipping address
• Account username or login information

Customer and Commercial Information

• Products purchased or considered, Quotes, estimates, invoices, and order history
• Repair, inspection, warranty, and service history
• Product preferences and equipment ownership
• Customer-service requests, Complaints, feedback, and requested resolutions
• Follow-up dates and customer-relationship notes

Payment and Transaction Information

When you make a purchase, payment information is processed through our payment-service providers. Norms may receive transaction details such as the payment method, transaction status, authorization information, billing name, and limited card details. Norms does not intentionally collect or retain full payment-card numbers except where necessary and permitted through secure payment systems. 

Website and Device Information

When you visit our website, we or our service providers may automatically collect: Internet Protocol address, Browser and device type, Operating system, Referring website, Pages viewed, Date and time of visits, Shopping-cart and checkout activity, Cookie identifiers, Approximate location derived from an IP address, Website-performance and error information.

Communications

We may retain information contained in emails, telephone-call notes, website forms, direct messages, Customer Interaction Log entries, repair photographs, product reviews, surveys, and other correspondence.

Professional and Publicly Available Information

For business-to-business sales, customer reactivation, account verification, and professional networking within the United States, Norms may collect business contact and professional information from company websites, public business records, professional directories, LinkedIn, and referrals. We do not intentionally use a person’s private or personal social-media activity for marketing.

2. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you
• When you place an order
• When you request a quote
• When you request a repair or inspection
• When you create an online account
• When you contact customer service
• When you complete a website or customer-interaction form
• When you subscribe to product or company updates
• Through previous purchases and business communications
• Through cookies and similar website technologies
• From shipping, payment, website-hosting, and other service providers
• From professional and publicly available business sources
• From dealers, distributors, referrals, and industry contacts

3. HOW WE USE INFORMATION

Norms may use personal information to process and fulfill orders, prepare estimates, arrange shipping or repairs, administer warranties, provide customer support, maintain accurate business records, improve services, detect fraud, and comply with tax and legal obligations..

4. CUSTOMER REACTIVATION AND BUSINESS OUTREACH

Norms maintains historical customer and professional contact records. From time to time, we may use these records to reconnect with previous customers and business contacts. We aim to make outreach relevant and respectful. You may ask us not to make routine marketing contact at any time. (Note: For international contacts, outreach is subject to the explicit consent requirements outlined in Section 5).

5. EMAIL MARKETING AND PROMOTIONAL COMMUNICATIONS

Norms may send customers, prospective customers, dealers, vendors, and professional contacts occasional emails concerning product announcements, repairs, special offers, trade shows, and company news.

• For US Residents: We may send these emails based on a legitimate business relationship, previous purchases, or if your professional business information is publicly available. Receiving promotional email is not a condition of making a purchase.
• For International Residents (including EEA, UK, and Canada): We will only send promotional and marketing communications if you have provided your explicit, prior opt-in consent (e.g., by checking an empty consent box at checkout or subscribing directly to our newsletter). We do not use publicly available information to send unsolicited commercial emails to individuals in these regions.

Each marketing email will provide a reasonable method to unsubscribe or request that promotional email stop.

6. ANTI-SPAM POLICY

Norms is committed to responsible email marketing. We do not use deceptive subject lines, harvest private emails illegally, or send marketing emails after an opt-out is processed. We honor all unsubscribe requests as soon as reasonably possible and no later than 10 business days after receipt.

How to Unsubscribe:

• Using the unsubscribe option included in the email
• Replying with “Unsubscribe”
• Emailing info@normsgrip.com
• Calling (818) 767-6676
• Writing to the postal address listed below

Non-promotional emails necessary for orders, shipping, repairs, warranties, safety notices, or legal compliance will continue to be sent as needed.

7. COOKIES AND WEBSITE TECHNOLOGIES

Norms and its service providers may use cookies and similar technologies to operate the website, maintain account functions, and measure performance.

• Consent for Non-Essential Cookies: For visitors accessing our website from regions that require prior consent for tracking (such as the EEA and the UK), we will not place non-essential analytics, marketing, or advertising cookies on your device without your explicit, affirmative consent via our website’s cookie banner.
• Do Not Track and Privacy Preference Signals: Where required by applicable law and technically supported, Norms processes legally recognized opt-out preference signals, such as Global Privacy Control (GPC).

8. HOW WE DISCLOSE INFORMATION

Norms may disclose personal information when reasonably necessary to e-commerce providers, payment processors, shipping companies, software providers, email service providers, accountants, attorneys, or legal authorities when required by law.

9. SALE OR SHARING OF PERSONAL INFORMATION

Norms does not sell personal information for money. Norms does not knowingly share personal information for cross-context behavioral advertising. Norms does not knowingly sell or share the personal information of anyone under 16 years of age.

10. DATA RETENTION

Norms retains information only for as long as reasonably necessary for the purposes described in this policy. Our specific retention criteria include:

• Transaction and Accounting Records: Retained for up to seven (7) years to comply with tax, corporate, and accounting legal obligations.
• Customer Account and Equipment Data: Retained for the lifespan of the business relationship or equipment lifespan, as grip equipment remains in service for many years and requires historical data for replacement parts, repairs, or warranty assistance.
• Marketing Information: Retained until you withdraw your consent or opt out of promotional communications.

When information is no longer reasonably needed, we will delete, anonymize, aggregate, or securely dispose of it.

11. DATA SECURITY

Norms uses reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls, secure website connections, and payment processing through specialized providers.

No system is completely secure, and Norms cannot guarantee absolute security. Data Breach Notification: In the event of a security incident that compromises your personal information, Norms will promptly notify affected individuals and relevant regulatory authorities as required by applicable state, federal, and international data protection laws.

12. YOUR CHOICES AND PRIVACY REQUESTS

Depending on where you live, you may have the right to request that Norms confirm processing, provide access to data, correct inaccuracies, delete information, or stop promotional communications. We may need to verify your identity before completing a request.

13. CALIFORNIA PRIVACY RIGHTS

California residents may have rights under the California Consumer Privacy Act (CCPA), as amended. These include the right to know, delete, correct, opt-out of sale/sharing, and limit the use of sensitive data. Norms does not sell personal information for money and does not knowingly share personal information for cross-context behavioral advertising.

California residents may submit a privacy request by email at info@normsgrip.com, telephone at (818) 767-6676, or mail using the contact information below.

14. CHILDREN’S PRIVACY

Our websites are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. Norms does not control the privacy practices of those third parties.

16. INTERNATIONAL VISITORS

Norms is located in California, United States. If you access our website or purchase products from outside the US, your information will be transferred to, processed, and stored in the United States.

• Legal Basis for Processing (EEA/UK): If you are located in the EEA or UK, our legal basis for processing your data includes fulfilling our contract with you (e.g., shipping an order), complying with legal obligations, our legitimate business interests (e.g., fraud prevention), and your explicit consent (for marketing).
• Your Rights: International users have the right to access, rectify, or erase their personal data, restrict or object to processing, and the right to data portability. You also have the right to lodge a complaint with your local data protection supervisory authority.

17. CHANGES TO THIS POLICY

The updated policy will be posted on our website with a revised “Last Updated” date. Material changes may also be communicated through the website, email, or another appropriate method.

18. CONTACT NORMS

Questions, privacy requests, corrections, and marketing opt-out requests may be directed to:

Norms Studio GRP, Inc.

7508 San Fernando Road

Sun Valley, California 91352

United States

Email: info@normsgrip.com

Sales Email: sales@normsgrip.com

Telephone: (818) 767-6676