Return Policy

RETURNS

Any merchandise returned without Norms Studio GRP, INC. prior written consent will be refused. Request for permission to return must list the quantity, catalog number, original purchase order number, original invoice number and the reason for the request. If permission is granted, a return material authorization (RMA) will be forwarded showing the details for the basis for shipment to be made and for credit to be issued. No request for return will be honored six (6) months after the date of the original invoice. No returns can be made on specialty or custom made equipment except for defects proved to be the fault of Norms Studio GRP, INC. All returns are subject to a 20% minimum restocking charge plus any out of pocket expenses. Customer must prepay all freight charges on RMA shipments or they will not be accepted.

NON-RETURNABLE ITEMS

The following items do not qualify for returns: Labor, delivery, installation services, sewed goods (example: rags, bags, sandbags, scrims, flags, cutters, floppies, dots, fingers), custom made products or parts.