Shipping

SHIPPING

All items are shipped FOB Sun Valley, California, USA, with the buyer assuming all shipping charges. Shipping is freight collect unless otherwise specified. A 15% surcharge will be added to all prepaid freight. Norms Studio GRP, INC’s responsibility ends upon delivery of the shipment to the carrier. Any loss or damage incurred in transit is the responsibility of the carrier and is the recipient’s responsibility to make note of any visual damage on the bill of lading before signing and taking delivery, and to notify the carrier immediately upon discovery of concealed damage.

Norms Studio GRP, INC reserves the right to make the final selection of the carrier for all shipments. All claims of damage to merchandise in transit must be made to the carrier; however Norms Studio GRP, INC will assist customers in the presentation and prosecutions of its claims. Loss or damage in transit shall not limit the customer’s duty to pay Norms Studio GRP, INC the full amount of the invoice or to comply with the conditions hereof. Norms Studio GRP, INC will not be liable for late delivery and for the inability to perform to the extent caused by any contingency beyond its control including strikes, civil disturbances, accidents, disasters, or loss in transit by the carrier, and should these or similar contingency occur, Norms Studio GRP, INC may cancel any pending purchase order or at its option, may suspend or limit its performance for the period of such contingency without penalty.

DISCREPANCIES

Notice of any shipping errors must be made within 72 hours of receipt of goods. Contact the sales department with the following information: purchase order or sales order number, tracking number, and description of the discrepancy. A decision on how to remedy the discrepancy will be made at that time.